The black boxes may appear anywhere in Outlook.
The Navigation Pane fails to draw all folders properly. Black boxes are displayed over Outlook buttons. Some users of the 32-bit versions of Microsoft Office 20 (including the Office 365 versions) who are also on Windows 8 and above, are experiencing an issue where Outlook stops rendering properly, leading to a white screening or black screening effect where text and other graphical elements appear blank. As before, customers may alternatively choose to use 64-bit Office. The recommendation is to use the latest version of Office, which includes the Large Address Aware (LAA) feature. I know I am not alone, especially in this quickly changing cloud centric world we live in.May 2018 update: Microsoft has updated their blog to say that their current recommendation addresses the remaining 32-bit Outlook issues. I hope this gets the appropriate attention. Is it an update? Is it a protocol? Should we upgrade our infrastructure to something more modern? I don’t know… Mainly because Microsoft will not give us any kind of clarification as to what is causing this problem, beyond the general issue stated in the Microsoft 365 Admin Center.Īgain, thank you so much for posting here. It would be so nice to know a little more detail as to what is causing problems like this. Not to give you the laundry list of problems, but communication is a really big problem for Microsoft when we are banging our heads on our desks trying to troubleshoot issues like this. There have been a few issues recently caused by Microsoft “updates” that make it hard for people who don’t have access to M365.įor instance, just a few weeks ago, and also something that just recently read its head again, a search issue in Microsoft outlook was seemingly caused by something Microsoft implemented that made it impossible for people to connect using “old authentication“, but people who did not have access to Microsoft 365 would have never received information from Microsoft regarding this issue. I would sincerely appreciate for you to professionally suggest to your powers at be that they come up with a more public method of communicating to professionals like us who might not have access to the M365 Admin Center. I can’t thank you enough for posting here, in public.
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